| HTML protection - troubleshooting  Quick Troubleshooter:
 If you have problems with
 html protection, see if they match some of
           the problems described below. If yes, apply the suggested solution
          to  fix the problem.
          
              -
           In 99 % of the cases, the reason for the problem is the incorrect
          html  syntax of the file to be protected. Read about syntax requirements here.
           The best way to find html protection syntax problems is to use some
           html code validation tool. It will quickly find most errors, like
          unclosed and overlapping tags, useless tags, missing tags etc. HTML Guardian will inform you if it detects an incorrect html syntax 
          in the files to be encrypted, but it can not detect the incorrect syntax 
          in all cases.
 
 
  -
           Change the Code Compression level and re-protect the file. You can
          do this from the General
           Settings window, or with CTRL+ALT+H (High compression)
            and CTRL+ALT+L (Low compression) shortcuts. 
 
  - 
          Press F10 to load a blank html protect profile and encrypt the file again. 
 
              - 
          If you have problems with files encrypted for
          All browsers, change the All browsers encryption type and re-encrypt 
          the file. You can change the All browsers encryption type permanently 
          from the General 
          Settings window, or use ALT+1, ALT+2 or ALT+3 shortcuts 
          to apply encryption Type I, II or III respectively. If the "Automatically
          select encryption type" box is checked, you'll have to uncheck 
          it first. 
 
  - 
          If you have problems with files encrypted for
          IE 5+ and the Extensive Debugging option is turned Off, press 
          F8 to turn it On and encrypt the file again(press F4 at any time to 
          see the current status of the most important settings). You can 
          also change this from the Advanced 
          Settings window. 
 
  - 
          If you see a blank browser window when testing the encrypted file on 
          your PC, the reason is most likely you encrypted it with "Don't
          allow offline use" and / or "Add
          referrer check" 
          options - files encrypted with any of those options will
          not work offline. They will only work when uploaded to a web server. 
 
  - 
          For non - English websites, make sure you have the appropriate META 
          tag that defines the character set to be used. It usually looks like <meta http-equiv="Content-Type" content="text/html; 
          charset=xxxxx">
 where xxxxx defines the character 
          set (encoding) needed.
 Make sure such META tag is included in the HEAD section of your pages, 
          preferably immediately after the <HEAD> tag.
 
          
  View
          the HTML protect Error Log. The most common problems HTML Guardian
          detects ( not all ) will be listed there. To view the error log click
          Tools --> View Error Log or press Ctrl 
          + E - if nothing happens, Error Log is empty. Each Error Log entry has the following structure:
 
 Date & Time : Error status : File 
          : Description
 
 - Error status could be Problem or 
          ERROR, depending on the severity of the error detected. 
          Even if the status is ERROR, in many cases the file 
          will work. However you should test all the files listed in the error 
          log to see if the encrypted version of the file works as expected.
 - File - the file where a problem was detected. Here 
          you can see either the location of the original, unencrypted file, or 
          the location of the encrypted file - check the encrypted file and fix 
          the original if needed.
 - Description - a short description of the problem 
          detected.
 
 
   Known issues:
 
 Problems with folder encryption:
 
 If you experience problems when you encrypt a folder ( with the 'Select
          Folder' button ), check the names of all files and folders inside 
          the selected folder. If there are folder or file names which contain 
          non-English characters or some characters that are unusual for folder/file 
          names like = & . , ( ) [ ] { } , 
          rename them.
 In general, we recommend that you use only English letters (upper and lower - case letters are acceptable), numbers, 
          and underscores  for folder and file names.
 
 Problems with files which contain code that automatically
          redirects the browser:
 
 There could be problems with html files which contain scripts that automatically 
          redirect the browser to another location. For example, let's say you 
          have a file test.htm that contains this script:
 <script>document.location="new_test.htm"</script>
 In this case the browser will be automatically redirected to new_test.htm, 
          without fully loading or displaying test.htm
 Another example - forcing files to load in frames, like:
 <script language='javascript' >
 if (parent.location.href == self.location.href){
 self.location.href = 'Frameset.htm'
 }
 </script>
 Actually this situation is the same as the above - the browser is automatically 
          redirected to Frameset.htm.
 It is not a problem at all to display the files in frames or to redirect 
          the browser after the page was loaded(like when a button is clicked 
          etc.). A problem may appear only if the browser is automatically redirected 
          before the file was fully loaded.
 Solution: In most cases HTML Guardian will handle such 
          situations. But if you have problems with files that automatically redirect 
          the browser, you should remove the redirection code, encrypt the file 
          and then insert the redirection code back into the encrypted file (just 
          after the <HEAD> tag).
 
 Encrypted file does not work online:
 Problem: Some encrypted files work fine 
          offline but show errors when viewed online.Solution: If the encrypted file works OK when you test 
          it on your PC but it does not work when you try to open it from your 
          web site, the reason could be this file was not fully uploaded.
 Compare the file you have on your PC with the uploaded file you have 
          on your server - there could be a difference(if all is OK, the size 
          of both files [in bytes] should be the same, if not it will be different).
 Some badly written ftp programs do not fully upload some files - for 
          example some versions of Cute FTP(Pro). If you see that the file size 
          of the uploaded file(on your server) is different from the file size 
          of the locally stored file, try to upload the file again with another 
          ftp program.
  ASP files encryption:
 Please read the "Protecting
           ASP files" section of the Help file for a detailed
           information about asp encryption.
 Encryption of files which contain html / script code 
          examples :
 Problem: There may be errors in encrypted files which contain 
          sample html and/or script code.
 Solution: The best way to avoid such errors is to replace the 
          html tag delimiters < and > 
          with the corresponding html entities.
 When creating pages with html/script code examples, always replace the 
          html tag delimiters from the sample code with the corresponding html 
          entities - do not use < or 
          > - replace them with < 
          or > in your source code.
 In most cases HTML Guardian's Code Analyzer  engine will solve 
          these problems even if you do not replace the tag delimiters in the 
          sample code.
 If however the pages are not displayed properly and you don't want
          to alter them, just increase the Code Analyzer's Heuristics Sensitivity
          Level from the advanced configuration settings window.
 Heuristics Sensitivity Level should be set to 80 - 90 when you html
          protect files which contain html/script code examples.
  Web counters:
 Problem: Some web counters may become invisible after the page 
          is encrypted.
 Solution: There could be several reasons for that. One solution
           that will always solve this problem is to exclude the counter code
          from 
          encryption (using the partial encryption option).
 Calling javascript functions from external
            .js files:
 
 Problem: If you call a javascript function stored in a .js file 
          from an encrypted html file, the function may not be executed.
 Solution: A javascript function stored in a .js file may not 
            work if called from encrypted html file, in case the function is called 
            before the onLoad event fires for the encrypted html file that calls 
            the function.
 For example, let's see a simple html file named test.html that calls 
            a simple .js file named myScript.js.
 test.html file looks like:
 
 
            
          <html><head>
 <script language = 'javascript' src = 'myScript.js'>
 //here we include the external .js file
 </script>
 <script language = 'javascript'>
 myAlert = 'Hi there';
 //here we call a function from the .js file
 showalert(myAlert);
 </script>
 </head>
 <body>
 A simple test page
 </body>
 </html>
 
 And myScript.js file looks like this:
 
 function showalert(alert_to_show){
 alert(alert_to_show);
 };
 
 In this simple example, the red line 
            of code calls the showalert function 
            before the test.html file is fully loaded. As a result, if you encrypt 
            test.html (no matter if myScript.js is encrypted or not), no alert will be 
            displayed. Instead, a javascript error may be reported by the browser.
 
 There are several ways to fix this:
 
 1. If the function is called after the onLoad event fires for test.html,
            like when a button is clicked, this problem will not appear.
 
 In this case, test.html may will look like
 
 <html>
 <head>
 <script language = 'javascript' src = 'myScript.js'>
 //here we include the external .js file
 </script>
 <script language = 'javascript'>
 myAlert = 'Hi there';
 </script>
 </head>
 <body>
 A simple test page
 <form>
 <input type="button" name="Button" value="ShowAlert" 
            onClick=showalert(myAlert)>
 </form>
 </body>
 </html>
 2. You may include the .js file code in the .html file and not 
            use an external .js file
 In this case test.html with the .js file included in it will look 
            like this:
 
 <html>
 <head>
 <script language = 'javascript'>
 function showalert(alert_to_show){
 alert(alert_to_show);
 };
 </script>
 <script language = 'javascript'>
 myAlert = 'Hi there';
 //here we call the function
 showalert(myAlert);
 </script>
 </head>
 <body>
 A simple test page
 </body>
 </html>
 
 3. You may use the partial encryption option(recommended).
 Solution 1 may not be applicable in some cases. Solution 2 will 
            work always, but if the .js file is big and is used from many .html 
            files, it is not suitable.
 You may also use HTML Guardian's powerful partial 
            encryption capabilities and exclude the script tag 
            that refers to the external .js file from encryption. In this case, 
            the test.html file will look like:
 
 <html>
 <head>
 <!--htmlgskipstart -->
 <script language = 'javascript' src = 'myScript.js'>
 //here we include the external .js file
 //but the script tag is excluded from encryption
 </script>
 <!--htmlgskipstop -->
 <script language = 'javascript'>
 myAlert = 'Hi there';
 //here we call a function from the .js file
 showalert(myAlert);
 </script>
 </head>
 <body>
 A simple test page
 </body>
 </html>
 
		   Following those basic html protect ion rules will ensure correct encryption
		     and html password encryption in almost all cases.
		   
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